GLPI na Prática - Dominando uma central de serviços

🎓 GLPI na Prática - Dominando uma Central de Serviços

🚀 Curso Headline: Aprenda como criar do zero uma central de serviços com o GLPI e domine todas as ferramentas necessárias para gerenciar eficientemente suas chamados e tickets!

📚 Course Description:

Embark on a journey to master the art of IT service management with our practical and concise course, designed specifically for you who are eager to learn and implement a robust helpdesk system using GLPI. This course focuses solely on the functionalities that matter most to professionals like you, ensuring you harness the full potential of this powerful tool to meet your organizational needs.

Unlike other courses that overwhelm with every nook and cranny of GLPI, our curriculum is tailored to provide you with the essentials. You'll learn how to set up a helpdesk from scratch, manage incidents, requests, and user feedback effectively, and maintain a smooth operation from day one.

Key Features of the Course:

• Prioritization Mastery: Learn to prioritize tickets based on impact and urgency.
• Comprehensive Reporting: Generate detailed reports on:
  • Categories of calls by client
  • Volume of calls by client
  • SLA compliance for clients and service queues
  • Backlog and aging of calls
  • Interval of time since call creation
  • Calls categorized by type (Incident, Request)
  • Other metrics critical to your helpdesk operations.
• Enhanced User Satisfaction: Utilize Typeform for surveys and measure user satisfaction.
• Detailed Asset Management: Integrate Fusion Inventory for robust inventory management.
• Documentation Excellence: Gain access to templates for documenting your infrastructure.
• Process Standardization: Implement standardized processes for your helpdesk operations.
• Continuous Improvement: Learn how to propose and approve enhancements with project models.

🔧 Principais Problemas Resolvidos:

• Struggling to deliver detailed reports to your clients? We've got you covered!
• Unsure about which issues are most prevalent in your environment? We'll show you how to track and address them effectively.
• Challenged with managing the priority of calls efficiently? You'll learn how to control and manage this aspect confidently.
• Lacking oversight of your company's IT assets? GLPI will provide you with a clear and comprehensive view.

🚀 What You Will Learn:

• How to set up and configure GLPI for your organization's needs.
• Best practices for managing IT services and helpdesk operations using GLPI.
• Techniques to enhance user satisfaction through effective communication and reporting.
• Strategies to maintain a well-organized, efficient, and responsive support environment.
• How to integrate additional tools like Fusion Inventory and Typeform to complement your helpdesk solution.

📈 Why Choose This Course?

• Tailored for professionals who need to quickly grasp the most important GLPI features.
• Focused on practical application, ensuring you can immediately implement what you learn.
• Expertly crafted by industry veterans with extensive experience in IT service management and the GLPI platform.

🎉 Join Us and Transform Your Helpdesk into a Center of Excellence with GLPI!

🏡 Course Review for GLPI Training GroupLayout: 4.55/5

Overview: The GLPI training course has received mixed reviews, with a focus on its practical application and the assumed prior knowledge required. The course is designed for individuals who already have some understanding of GLPI, as well as experience with system operations and software utilization.

Pros:

• Practical Application: The course delivers on its promise to provide hands-on practice with GLPI. Participants are able to apply what they learn in real-time, which is a significant advantage for those looking to implement GLPI in their organizations.
• Clear and Direct Instruction: The curriculum is straightforward and to the point, ideal for individuals seeking a no-nonsense approach to learning GLPI quickly.
• Expert Instruction: The course is taught by an expert who clearly understands the material and is able to communicate complex concepts in an understandable manner.
• Comprehensive Coverage: The majority of reviews praise the course for its thorough coverage of GLPI, with detailed explanations that give a clear vision of the tool's functionalities.
• Positive Learning Experience: One participant expressed great satisfaction with the course structure and the detailed explanation of each item, indicating a highly positive learning experience.

Cons:

• Assumed Previous Knowledge: Some reviewers pointed out that the course assumes a certain level of knowledge about GLPI, system operations, and software usage. This could be challenging for complete beginners who may spend additional time researching outside topics.
• Irrelevant Content: A few reviews mentioned that the introductory section included content irrelevant to their needs, such as ITIL coverage, which seemed unnecessary if they already had extensive experience with ITIL.
• Desire for Deeper Dives: There is a call for additional coursework that goes into more depth on specific GLPI modules like Fusion Inventory, suggesting that while the basic course is good, there is room for more specialized training.

Additional Notes:

• The course has a section that some participants found unengaging, with one mentioning a 58-minute lecture on topics they considered non-essential given their existing knowledge base.
• Despite these critiques, the overall sentiment towards the course is positive, with many learners finding it to be a valuable resource for understanding and implementing GLPI in their operational environment.

Final Verdict: Overall, the GLPI training course is highly recommended for those who have some background in system management and are looking to quickly grasp and apply GLPI within their organization. The course's practical, expert-led approach makes it a standout option for hands-on learners, with the caveat that beginners might find additional preparation necessary before diving into the curriculum.