Genesys Cloud Architect: Building Call Flows
Elevate Your Customer Experience and Boost Agent Productivity with Expert Call Flow Strategies
4.60 (67 reviews)
1,213
students
4.5 hours
content
Jun 2023
last update
$109.99
regular price
What you will learn
Design efficient call flows that streamline customer interactions and improve their overall experience with your contact center.
Optimize call routing and handling, resulting in reduced average handling time, increased first-call resolution, and improved agent productivity.
Learn how to effectively integrate call flows with other Genesys Cloud components for a unified, powerful contact center solution.
Gain a competitive edge by leveraging cutting-edge call flow design techniques and the latest features in Architect for Genesys Cloud.
Access additional resources and a community of experts, fostering continuous learning and improvement in call flow design and implementation.
Screenshots
Related Topics
5283116
udemy ID
4/20/2023
course created date
1/7/2024
course indexed date
Bot
course submited by