Email Writing & Etiquette: Business Communication at Work

Learn to write clear and effective emails, gain more confidence, and grow your career!

4.46 (257 reviews)


4.5 hours


Feb 2021

Last Update
Regular Price

What you will learn

Gain the knowledge and confidence needed to master your email writing skills

Demonstrate your experience and professionalism through email communication

Assure that your business emails receive the attention they deserve

Compose clear emails for maximum readability, comprehension, and impact

Build your professional reputation and enhance your career success using email communication

Get ideas across quickly and with a minimum of effort for more efficient team collaboration

Adapt emails to accommodate different audiences and work situations

Become a faster and more efficient writer to boost productivity and save time

Increase team collaboration through effective group-wide team updates

Build new professional relationships and improve existing ones through email writing

Plan, organize and format emails in a logical and reader-friendly structure

Make long and complex emails simple and scannable for your recipients

Proofread and edit your email to make it clear, concise and easy to understand

Build credibility and trust in business emails when sharing confidential information

Modify your emails to cope with cultural nuances

Expand your knowledge of email communication across the generational gap

Move beyond hierarchical restrictions to build rapport with managers and colleagues

Adapt your writing style to reflect global English norms and internationally accepted formatting standards

Understand how all email elements affect the recipient’s mindset and response

Write effective subject lines, greetings, sign-offs and signatures

Use the 'To', 'Cc', 'Bcc' and 'Reply all' fields correctly

Learn the proper ways to forward emails without annoying the recipients

Provide supporting information in the form of facts, documents, screenshots, and attachments

Create effective email templates to manage repetitive emails and save on time

Feel confident saying “No” via email without creating tension at work

Write the perfect apology email for various challenging situations

Write introduction emails to introduce yourself or a colleague to the team

Learn how to follow up for information, clarification, feedback or approval

Write effective appreciation or congratulations emails

Learn how to reschedule, cancel or invite someone to a meeting via email


Are you looking to improve your email writing skills? Email writing skills are highly valued in business communication and play a significant role in your daily interactions with colleagues.

By building and improving your email writing skills, you will gain more confidence, enhance your professional reputation, and grow your career.

Many people still struggle to get their message across. This often results in frustration among colleagues, miscommunications, and stressful conflicts at work.

The course is for you if you want to:

  • Craft powerful emails that your colleagues want to read

  • Ensure you are better understood in the workplace

  • Get ideas across quickly and efficiently

  • Boost productivity and increase team collaboration through email

In fact, this course is designed to help any professional who wants to communicate effectively on the job and advance their career using email communication.

Unlike many other courses that share little bits and pieces, this course is designed to give you comprehensive training on email writing and email etiquette at work.

It goes beyond theory and provides easy-to-implement examples, scripts, and advice that you can start applying as soon as you watch the lectures!


About the instructor:

Hi, welcome to the course! I’m Viktoriya Maya. I work as Director of Marketing and Student Support at Corporate Finance Institute. CFI is the world’s leading financial training provider with over 700,000 students and thousands of 5-star reviews. By serving over half a million customers and managing two busy teams, I gained hands-on experience and email writing skills that helped me effectively manage projects, communicate with colleagues, and grow professionally.

But that’s just an example - this course is all about YOU. My goal is to share everything I know about email communication to help YOU learn, grow, and achieve your goals.

In this course, I share everything I learned about best email writing practices and email etiquette that will help you succeed as well.

The training is designed to have an immediate and long-lasting impact on your daily communication. All you need to do is watch the lectures and apply what you learn in your day-to-day communication. The lectures are based on real-world examples and include downloadable email scripts and course notes to help you master your email writing skills

Imagine what it would be like to demonstrate your experience and professionalism through your writing. Wouldn’t it be great to have the knowledge and confidence to write clear, concise, and powerful emails for all kinds of work situations?

If you want to walk away well-equipped and empowered to master your email skills, enroll now to upgrade your skills!


Email Writing & Etiquette: Business Communication at Work
Email Writing & Etiquette: Business Communication at Work
Email Writing & Etiquette: Business Communication at Work
Email Writing & Etiquette: Business Communication at Work


Maximizing Email Potential in Business Communication

Course Overview

Introduction to Section 1

Using Email to Build Your Reputation

Using Email for Group Updates

Using Email for Collaboration

Using Email for Recordkeeping

Building Relationships Through Business Emails

Introduction to Section 2

Building and Improving Relationships Through Emails

Using Humor in Business Emails

Building Credibility In Business Emails

Modifying Emails to Cope with Cultural Nuances

Email Communication Across the Generational Gap

5 Core Elements Of Email Writing


How to Write Effective Subject Lines

Why Should You Focus On Your Greetings

Writing the Main Content

Providing Supporting Information

Using the Right Sign-offs And Signatures

How to Write Easy to Understand Emails


How to Compose Clear Email Messages

Writing and Organizing Long Emails

Proofreading and Editing Your Work

Common Grammar Mistakes in Business Emails

Common Punctuation Mistakes

Tools for Checking Grammar and Punctuation

Built-In Email Features: Important Etiquettes


When to Use 'To', 'Cc', 'Bcc' and 'Reply All'

Best Practices for Forwarding Emails

Email Attachment Etiquettes

Using Templates for Repetitive Emails

Coping with Email Communication Challenges


Getting Colleagues to Respond to Your Emails

How to Say No via Email

How to Respond to Confusing Emails

How to Respond to Rude Emails

Emails for Common Workplace Situations


How to Write Introduction Emails

How to Write Follow-up Emails

Managing Projects Using Email

Discussing Meetings and Events via Email

Praise and Congratulations

Delivering Good News

Delivering Bad News

Vacations, Absences and Sick Leaves

Reporting Issues and Discussing Solutions

How to Write Business Apology Emails

Additional Content

FAQs: How to Address Challenging Situations at Work

Email Communication During COVID-19


Benoît16 February 2021

Yes, I have indeed already learned quite a few interesting things; I have even laughed a little at times, which was unexpected.

Dorothy11 February 2021

speaker is talking quickly with extremely short pauses between sentences. Gives listener little time to absorb content.

Nieem1 February 2021

This is really an amazing course. The instructor has provided almost all the information needed. I really liked and enjoyed the course. I want to recommend it to everyone.

Niharika22 January 2021

This course provided me a better understanding of present requirements in E-mail and business communication sector. As, a beginner in corporate set-up this knowledge will help me in many ways.

Punit9 January 2021

Dear Viktoriya. I enjoyed your course while getting much guidance and tips from you. I'm sharing my weakness on being unprofessional by adding smiley faces to keep my e-mails fun which I'm seeing is not a good idea. You've also shown me the subject line should less characters, while also removing unnecessary texts from e-mail conversations. What I learned now is to take an extra 30 seconds to reread my e-mails before sending them out. Thank you Best Regard Punit Gupta

Adrian6 January 2021

Excelente! Muy informativo y organizado. Todos deberían tomar este curso para mejorar su comunicación escrita. Excellent! Very informative and well-organized. Everyone should take this course to improve their written communication.

Richard5 December 2020

Thank you for the great course highly recommended to any student who wants to learn professional email writing.

Abdulhadi1 December 2020

I think that you need to real email example, new situation , how to write what is you need to say in strong wards. and your course good for how is good in English, and not good for the weak students.

Ahmed26 November 2020

Wow, She is great and beautiful too:'D When I enrolled in this course my expectations were normal thinking like it's easy all about E-mail writing I used to think it's easy to handle but after this course and the instructor's great content it's different now, So thank you very much Viktoriya

Suresha.24 November 2020

Hi Maya, Greetings! First and foremost I would like to thank you for taking time giving lesson on Email etiquette workplace professional, but it turned to be only theory, practical training and there is no Email Formats. I was totally disappointed with this.. Try to give practical training... you will definingly improve your skill in the market...

Iris22 November 2020

I originally took Viktoriya's first course and loved it. Her second course was just as informative. For me, the examples used along with the theory really helped the information sink in. I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!

Vitaliy21 November 2020

This is a course that everyone can take! Almost every business and role uses email to communicate nowadays, so this is a very helpful course to perfect that.

Vladimir20 November 2020

In the world of drastically increased volume of electronic communication emailing skills are critical. This course covers the topic in a lot of aspects including emailing in different subjects, finding and maintaining connections, common and challenging situations, important etiquette, typical mistakes, some technical explanations and even a special section on using emails during a COVID-19 pandemic! It’s amazing, how many features of emailing I personally simply neglected or even didn’t know they were existed! This course helps to develop necessary skills for professional grow and reputation. In a nutshell, this course is an excellent step by step guide how to use email professionally and effectively. I found this course very exciting, engaging, helpful and fun to learn!

Elaine20 November 2020

Five stars! This is my second course with Viktoriya. I love her style of teaching and the course content is great! Lots of practical tips that I can apply on the job. And thanks for including so many resources and examples in the lectures!

Eric19 November 2020

I can't rate this course highly enough. The instructor is knowledgeable and engaging. I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills. Thank you to Ms Viktoriya for sharing this course!


11/25/2020100% OFFExpired
8/29/2021100% OFFExpired


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