4.46 (257 reviews)
☑ Gain the knowledge and confidence needed to master your email writing skills
☑ Demonstrate your experience and professionalism through email communication
☑ Assure that your business emails receive the attention they deserve
☑ Compose clear emails for maximum readability, comprehension, and impact
☑ Build your professional reputation and enhance your career success using email communication
☑ Get ideas across quickly and with a minimum of effort for more efficient team collaboration
☑ Adapt emails to accommodate different audiences and work situations
☑ Become a faster and more efficient writer to boost productivity and save time
☑ Increase team collaboration through effective group-wide team updates
☑ Build new professional relationships and improve existing ones through email writing
☑ Plan, organize and format emails in a logical and reader-friendly structure
☑ Make long and complex emails simple and scannable for your recipients
☑ Proofread and edit your email to make it clear, concise and easy to understand
☑ Build credibility and trust in business emails when sharing confidential information
☑ Modify your emails to cope with cultural nuances
☑ Expand your knowledge of email communication across the generational gap
☑ Move beyond hierarchical restrictions to build rapport with managers and colleagues
☑ Adapt your writing style to reflect global English norms and internationally accepted formatting standards
☑ Understand how all email elements affect the recipient’s mindset and response
☑ Write effective subject lines, greetings, sign-offs and signatures
☑ Use the 'To', 'Cc', 'Bcc' and 'Reply all' fields correctly
☑ Learn the proper ways to forward emails without annoying the recipients
☑ Provide supporting information in the form of facts, documents, screenshots, and attachments
☑ Create effective email templates to manage repetitive emails and save on time
☑ Feel confident saying “No” via email without creating tension at work
☑ Write the perfect apology email for various challenging situations
☑ Write introduction emails to introduce yourself or a colleague to the team
☑ Learn how to follow up for information, clarification, feedback or approval
☑ Write effective appreciation or congratulations emails
☑ Learn how to reschedule, cancel or invite someone to a meeting via email
Are you looking to improve your email writing skills? Email writing skills are highly valued in business communication and play a significant role in your daily interactions with colleagues.
By building and improving your email writing skills, you will gain more confidence, enhance your professional reputation, and grow your career.
Many people still struggle to get their message across. This often results in frustration among colleagues, miscommunications, and stressful conflicts at work.
The course is for you if you want to:
Craft powerful emails that your colleagues want to read
Ensure you are better understood in the workplace
Get ideas across quickly and efficiently
Boost productivity and increase team collaboration through email
In fact, this course is designed to help any professional who wants to communicate effectively on the job and advance their career using email communication.
Unlike many other courses that share little bits and pieces, this course is designed to give you comprehensive training on email writing and email etiquette at work.
It goes beyond theory and provides easy-to-implement examples, scripts, and advice that you can start applying as soon as you watch the lectures!
About the instructor:
Hi, welcome to the course! I’m Viktoriya Maya. I work as Director of Marketing and Student Support at Corporate Finance Institute. CFI is the world’s leading financial training provider with over 700,000 students and thousands of 5-star reviews. By serving over half a million customers and managing two busy teams, I gained hands-on experience and email writing skills that helped me effectively manage projects, communicate with colleagues, and grow professionally.
But that’s just an example - this course is all about YOU. My goal is to share everything I know about email communication to help YOU learn, grow, and achieve your goals.
In this course, I share everything I learned about best email writing practices and email etiquette that will help you succeed as well.
The training is designed to have an immediate and long-lasting impact on your daily communication. All you need to do is watch the lectures and apply what you learn in your day-to-day communication. The lectures are based on real-world examples and include downloadable email scripts and course notes to help you master your email writing skills
Imagine what it would be like to demonstrate your experience and professionalism through your writing. Wouldn’t it be great to have the knowledge and confidence to write clear, concise, and powerful emails for all kinds of work situations?
If you want to walk away well-equipped and empowered to master your email skills, enroll now to upgrade your skills!
Maximizing Email Potential in Business Communication
Introduction to Section 1
Using Email to Build Your Reputation
Using Email for Group Updates
Using Email for Collaboration
Using Email for Recordkeeping
Building Relationships Through Business Emails
Introduction to Section 2
Building and Improving Relationships Through Emails
Using Humor in Business Emails
Building Credibility In Business Emails
Modifying Emails to Cope with Cultural Nuances
Email Communication Across the Generational Gap
5 Core Elements Of Email Writing
How to Write Effective Subject Lines
Why Should You Focus On Your Greetings
Writing the Main Content
Providing Supporting Information
Using the Right Sign-offs And Signatures
How to Write Easy to Understand Emails
How to Compose Clear Email Messages
Writing and Organizing Long Emails
Proofreading and Editing Your Work
Common Grammar Mistakes in Business Emails
Common Punctuation Mistakes
Tools for Checking Grammar and Punctuation
Built-In Email Features: Important Etiquettes
When to Use 'To', 'Cc', 'Bcc' and 'Reply All'
Best Practices for Forwarding Emails
Email Attachment Etiquettes
Using Templates for Repetitive Emails
Coping with Email Communication Challenges
Getting Colleagues to Respond to Your Emails
How to Say No via Email
How to Respond to Confusing Emails
How to Respond to Rude Emails
Emails for Common Workplace Situations
How to Write Introduction Emails
How to Write Follow-up Emails
Managing Projects Using Email
Discussing Meetings and Events via Email
Praise and Congratulations
Delivering Good News
Delivering Bad News
Vacations, Absences and Sick Leaves
Reporting Issues and Discussing Solutions
How to Write Business Apology Emails
FAQs: How to Address Challenging Situations at Work
Email Communication During COVID-19
Yes, I have indeed already learned quite a few interesting things; I have even laughed a little at times, which was unexpected.
speaker is talking quickly with extremely short pauses between sentences. Gives listener little time to absorb content.
This is really an amazing course. The instructor has provided almost all the information needed. I really liked and enjoyed the course. I want to recommend it to everyone.
This course provided me a better understanding of present requirements in E-mail and business communication sector. As, a beginner in corporate set-up this knowledge will help me in many ways.
Dear Viktoriya. I enjoyed your course while getting much guidance and tips from you. I'm sharing my weakness on being unprofessional by adding smiley faces to keep my e-mails fun which I'm seeing is not a good idea. You've also shown me the subject line should less characters, while also removing unnecessary texts from e-mail conversations. What I learned now is to take an extra 30 seconds to reread my e-mails before sending them out. Thank you Best Regard Punit Gupta
Excelente! Muy informativo y organizado. Todos deberían tomar este curso para mejorar su comunicación escrita. Excellent! Very informative and well-organized. Everyone should take this course to improve their written communication.
Thank you for the great course highly recommended to any student who wants to learn professional email writing.
I think that you need to real email example, new situation , how to write what is you need to say in strong wards. and your course good for how is good in English, and not good for the weak students.
Wow, She is great and beautiful too:'D When I enrolled in this course my expectations were normal thinking like it's easy all about E-mail writing I used to think it's easy to handle but after this course and the instructor's great content it's different now, So thank you very much Viktoriya
Hi Maya, Greetings! First and foremost I would like to thank you for taking time giving lesson on Email etiquette workplace professional, but it turned to be only theory, practical training and there is no Email Formats. I was totally disappointed with this.. Try to give practical training... you will definingly improve your skill in the market...
I originally took Viktoriya's first course and loved it. Her second course was just as informative. For me, the examples used along with the theory really helped the information sink in. I highly recommend this course, even if you already think you know about writing emails, there are just too many golden nuggets in this course you don't want to miss!
This is a course that everyone can take! Almost every business and role uses email to communicate nowadays, so this is a very helpful course to perfect that.
In the world of drastically increased volume of electronic communication emailing skills are critical. This course covers the topic in a lot of aspects including emailing in different subjects, finding and maintaining connections, common and challenging situations, important etiquette, typical mistakes, some technical explanations and even a special section on using emails during a COVID-19 pandemic! It’s amazing, how many features of emailing I personally simply neglected or even didn’t know they were existed! This course helps to develop necessary skills for professional grow and reputation. In a nutshell, this course is an excellent step by step guide how to use email professionally and effectively. I found this course very exciting, engaging, helpful and fun to learn!
Five stars! This is my second course with Viktoriya. I love her style of teaching and the course content is great! Lots of practical tips that I can apply on the job. And thanks for including so many resources and examples in the lectures!
I can't rate this course highly enough. The instructor is knowledgeable and engaging. I like how the course takes you from beginner to more advanced concepts, so it's a good resource for anyone who wants to improve their email writing skills. Thank you to Ms Viktoriya for sharing this course!