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☑ How to improve their customer service
☑ Emotional Intelligence
Partnering for success deals with the activities that emotionally bridge and facilitate selecting, obtaining, applying and engaging with ideas, services, and products that are perceived to enhance and optimize quality of life. This emphasizes consideration, attitude, engagement, involvement, experiences, and relationships that add value and create abundance.
Empathy and Emotional Intelligence serve as the connecting pieces to support decision making that satisfies wants and desires at high levels.
In this course, you will discover the Fundamentals of Customer service from the Emotional Intelligence perspective.
What Customers buy
USP as you've never seen it before
Empathy as it drives better relationships
The 'Know, Like and Trust' principle
And much more...!
The Customer Experience
Emotional First; Cognitive Next; Synthesis
Customers Buy Solutions/Results; Stories; Relationships & Experiences
Unique Selling Proposition & Unique Customer Perspective… One to One
Conflict & Abundance
Magic Moments: Centering Experiences
Common Connection, Empathy, Resonance & Rapport
Know, Like & Trust
Defining Value, Relevance & Quality: What Counts
Engaged, Involved, Participating, Partnering
From Trial through Commitment to Loyalty…. Eventually Fans
Help Your Fellow Students