Udemy

Platform

English

Language

Sales

Category

EIQ2 - Partnering for Peak Customer Growth & Success

How to Maximize Your Sales With Superior Customer Service

3.81 (8 reviews)

EIQ2 - Partnering for Peak Customer Growth & Success

Students

2.5 hours

Content

Jun 2021

Last Update
Regular Price

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What you will learn

How to improve their customer service

Emotional Intelligence


Description

Partnering for success deals with the activities that emotionally bridge and facilitate selecting, obtaining, applying and engaging with ideas, services, and products that are perceived to enhance and optimize quality of life. This emphasizes consideration, attitude, engagement, involvement, experiences, and relationships that add value and create abundance.

Empathy and Emotional Intelligence serve as the connecting pieces to support decision making that satisfies wants and desires at high levels.

In this course, you will discover the Fundamentals of Customer service from the Emotional Intelligence perspective.

Uncover:

  • What Customers buy

  • USP as you've never seen it before

  • Magic Moments

  • Empathy as it drives better relationships

  • The 'Know, Like and Trust' principle

  • Superior loyalty

  • And much more...!

Enrol today!



Content

Introduction

Introduction

The Customer Experience

Emotional First; Cognitive Next; Synthesis

Customers Buy Solutions/Results; Stories; Relationships & Experiences

Unique Selling Proposition & Unique Customer Perspective… One to One

Conflict & Abundance

Magic Moments: Centering Experiences

Common Connection, Empathy, Resonance & Rapport

Know, Like & Trust

Defining Value, Relevance & Quality: What Counts

Engaged, Involved, Participating, Partnering

From Trial through Commitment to Loyalty…. Eventually Fans

Wrap Up

Next Steps

Help Your Fellow Students

[Bonus Lecture]


Coupons

DateDiscountStatus
7/16/2020100% OFFExpired
8/14/2020100% OFFExpired
10/8/2020100% OFFExpired
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3288128

Udemy ID

7/1/2020

Course created date

7/16/2020

Course Indexed date
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