Decision Making: Solve Problems with Emotional Intelligence

Evaluate your problem solving and decision making by managing emotions and using creativity and intuition objectively

4.44 (3445 reviews)


4 hours


Apr 2021

Last Update
Regular Price

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What you will learn

Identify how to make better decisions through critical thinking and creative problem solving.

Recognize and remove barriers to creativity to foster an innovative work environment producing practical solutions.

Discover ways to move beyond familiar ways of thinking and seeing the world, and become open to new ways of listening, leading, responding, and innovating.

Use mindfulness to evaluate all of the attributes of the different options, and make more informed decisions.

Develop and build your emotional intelligence.


How effective are you at processing information from your environment and using emotion to drive your decision making?

How rational and objective are you in problem solving and decision making?

From the decision to rise in the morning to the decision go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions.  Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned with good emotional awareness.

This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.

Both creativity and mindfulness form a basic part of solving problems along with intuition. Intuition is a decision making process that is often overlooked in business. Applied in a mindful way, and used well, it can add richness and speed to developing realistic solutions to problems.   Critical thinking to work in an emotionally intelligent manner forms a major component of the skills of decision making to overcome unconscious bias.  This is covered in detail within the course.

The course is based around the Decision Making component of Reuven Bar-On's comprehensive assessment of emotional intelligence.  You do not need any knowledge of this model or about emotional intelligence to take the course.  (It is important for me to stress that I have no commercial affiliation with Reuven Bar-on and the EQ-i 2.0 assessment.)

This course is a standalone course for anyone interested in understanding how to solve problems and make good quality decisions more effectively.  It forms part of a comprehensive course that explores emotional intelligence in more depth.

The course covers the ways to stimulate creativity and looks in detail at the fashionable business technique of mindfulness.  Within this course, mindfulness is applied to decision making.

You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

The course is made up of a series of lectures and contains course notes. There are a series of interactive practical activities that involve some interaction with other people and some reflection.

The course material makes up a one to two day workshop so is equivalent to 8 -12 hour's training. It forms part of our advanced emotional intelligence course endorsed by the Institute of Leadership and Management.

By completing this course, you will be able to

  • Identify how to make better decisions through critical thinking and creative problem solving

  • Recognise and remove barriers to creativity to foster an innovative work environment producing practical solutions

  • Discover ways to move beyond familiar ways of thinking and seeing the world

  • Investigate new ways of listening, leading, responding, and innovating

  • Use mindfulness to evaluate all attributes of the different options available and make more informed decisions

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course.  Your decision making cannot be developed just by watching the video lectures.  It requires you to do some reflective thinking, to get some feedback and to discuss your development with others.  I'm afraid that you won't get the best from the course unless you are prepared to do this.

There are EIGHT practical activities included within the course that are designed to help you to develop your decision making capabilities.  These are

  1. Reflecting about the Emotional Intelligence Course

  2. Assess your Decision Making

  3. Understanding your Reality

  4. Problem Solving with SCAMPER

  5. Impulses and Gratification

  6. Mindfulness: What Affects your Energy?

  7. An Exercise in Critical Thinking

  8. Learning Review

For example, by completing the practical activity "Problem Solving with SCAMPER" you will enable to come up with new ideas when you're trying to develop or improve a product or service.

This course is being continually refined and updated to ensure it remains current and relevant.

All PDFs are Section 508 / ADA Accessibility compliant.

All videos have grammatically correct English captions.

Latest update - April 2021


Decision Making: Solve Problems with Emotional Intelligence
Decision Making: Solve Problems with Emotional Intelligence
Decision Making: Solve Problems with Emotional Intelligence
Decision Making: Solve Problems with Emotional Intelligence


Introduction to Decision Making: Solve Problems with Emotional Intelligence

Introduction to the Course

Practical Activity: Reflecting about this Course

About this Course on Udemy

How the Course relates to Emotional Intelligence

Overview of your Decision Making Course

Thinking and the 4 Styles of Decision Making

Thinking and the Directive Decision Making Style

Thinking and the Behavioural Decision Making Style

Thinking and the Conceptual Decision Making Style

Thinking and the Analytical Decision Making Style

The Role of Personality and Emotional Intelligence in Decision Making

The Myth about Left Brain and Right Brain Thinking

How Emotions are Involved in Decision Making

Feedback in Decision Making

Practical Activity - Making Decisions with Emotional Intelligence

Practical Activity: Assess your Decision Making

The Emotional Intelligence Decision Making Component - Reality Testing

Reality Testing - Objectives

What is Objectivity and What is Subjectivity?

The Basic Anatomy of the Brain

Exploring the Sensory Input Channels

Reality - What is Really Happening?

The Three Types of Filters

Understanding Beliefs, Memories and Values

Our Interpretations of Memory

More about Memory

The Influence of Values and Beliefs on Decisions

Understanding your Reality

Observations of Behaviour and Reality

Reality Testing - Review

Reality Testing Quiz

Practical Activity: Reality Testing

Practical Activity: What is your Reality?

The Emotional Intelligence Decision Making Component - Problem Solving

Problem Solving - Objectives

Exploring The Two Types of Problems

How Adaptability, Risk and Innovation are Involved in Problem Solving

How to Work with Creativity

How Intuition is Involved in Problem Solving

The 6 Steps to Solving Problems

The SCAMPER Technique of Problem Solving Explained

3 Tips To Successfully Work With SCAMPER

How Emotions Drive Decisions

Problem Solving - Review

Problem Solving Quiz

Practical Activity: Problem Solving with SCAMPER

Practical Activity: Problem Solving using the SCAMPER Technique

The Emotional Intelligence Decision Making Component - Impulse Control

Impulse Control - Objectives

Defining Willpower

Developing your Impulse Control

How your Amygdala can be Hijacked and how this Impacts Upon Decision Making

Ways to Work with your Impulse Control

Impulse Control - Review

Practical Activity: Impulse Control

Practical Activity: Impulses and Gratification at Work

A Further Emotional Intelligence Component of Decision Making - Mindfulness

Mindful Decision Making - Objectives

What is Mindfulness?

Coming to your Senses

What Mindfulness at Work Means

The Neuroscience of Mindfulness

Practising Mindfulness

An Exercise in Mindfulness - Cognitive Defusion

Mindful Decision Making - Review

Mindfulness Course Notes

Practical Activity: Mindfulness

Practical Activity: Mindfulness - What Affects Your Energy?

Critical Thinking with Emotional Intelligence

Critical Thinking around Critical Thinking

Critical Thinking and Emotional Intelligence

The Brain and Thinking

The Two Thinking Systems - System 1 (Fast) and System 2 (Slow)

Improving your Critical Thinking in Less than 3 Minutes

How your Values and Bias Affect your Critical Thinking

Final Thoughts and Actions to Develop your Critical Thinking

Practical Activity : An Exercise in Critical Thinking

Practical Activity: An Exercise in Critical Thinking

Conclusion to the Course

Practical Activity: Learning Review

How to Access your Udemy Certificate

Bonus Lecture


Mateusz6 October 2020

could be very useful, sometimes we forget how important the emotional intelligence could be, especially at work

Juliano2 October 2020

I found it a little long and tiring, maybe dividing the course into 2 or 3 parts improves the learning experience.

Rakesh26 September 2020

Course is good but it should show status of each video after completing. I have watchedall videos and attempted all quizes still it is showing only 85 percent completed. And am unable to know which video I left. Thank you.

Holley18 September 2020

I enjoyed most of this course, and thought it provided solid, realistic advice for getting along with people, and being productive in the workplace. The only criticism I have is that it delved a little too deeply into the science behind how our brain works, which is interesting, but not terribly helpful.

Ronald9 September 2020


Rosy22 February 2020

The course has definitely impacted my life, not only professionally but even more in a personal way as I have learnt lessons that can improve my life as a mother as a wife and as a manager. Emotional intelligence should be a pre-requisite for any manager as it instills life lessons on social interaction and understanding. I also enjoyed the lecturer's method of delivery and engagement. Thank you.

Edralyn21 February 2020

Have an amazing time learning this lesson. I've learned a lot on this course and it will surely benefit me in my field and in my current career. Thank you so much for sharing your knowledge!

Robert13 December 2019

i enjoy what I'm learning, the subject matter is very good but the fact that the pdf interaction on list 15 things i don't care for & why don't work. I lost hours trying to update adobe & make it work to no avail. alot of times the presentation is blurry on my screen. I can make out words but smaller words no.

Anonymized5 November 2019

A lot of good information to understand how the emotions and E.I. work and very useful tools, especially for who is starting the learning path on E.I. However, I found that a lot of space (i.e. time) is given to suggestions and advices that are at too abstract level to understand how to apply them in practice. What I would like to see also improved is the area around "impulse control". To be able to make more constructive decisions and be able to act accordingly. There must be other more powerful tools applicable in this context. Also, the downloadable exercise templates could be with reacher content and tools (e.g. questions/examples that stimulates thinking before answering?) to be able to perform the exercise, rather then just pre-created empty spaces between the same information that there is in the video lessons)

Jasmin3 November 2019

need more examples while explaining the details . i am a visual learner hence was finding issue in relating the audio with less examples .however starting from the video no25 , i have started getting good examples to relate with

Anthony1 October 2019

Very interesting. Thought the False Memory was pretty interesting as well as how not to kill creativity. Overall there's a lot to unpack here. Mindfulness can be it's own course.

Anna20 September 2019

Informative... but in the Section 5 I would appreciate some examples of the techniques, step by step - or a case study, something to make it more tangible. This section is the one I was most interested in, but at this point it´s a bit more like a flood of lists of techniques ... but I will see in the next chapter.

Barbara27 June 2019

Great course. I enjoyed especially part about Mindfulness. I practice but not very often. Thanks to great lecture about neuroscience, now I understand more what is actually happening in my brain and it motivates me do practice every day. I don't have anything bad to say about the course's content. Regarding technical aspect, maybe it would be great if the audio recording was always the same quality and loudness. But that's one technical thing. Besides, big thank you!

Sithembiso11 June 2019

The best course I have ever had on emotional intelligence. A very rare subject and consideration when recruiting in my experience and opinion. I so glad to know what I now know. Thank you

Daffodil23 May 2019



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