Course Introduction
Course Introduction
Instructor Introduction
Lesson 01 - Effective Human Resource Administration Overview
Effective Human Resource Administration Overview
Effective HR Administration - Overview
Effective HR Administration - Introduction
The HR Assistant Role in Successful HR Administration
Lesson 01 Review
Review Questions
Lesson 02 - Fundamentals of Motivation
Fundamentals of Motivation
Fundamentals of Motivation (cont.)
Motivation - What is it?
Motivation - What is it? (cont.)
The Need Hierarchy (Part 1)
The Need Hierarchy (Part 2)
The Need Hierarchy (Part 3)
The Need Hierarchy (Part 4)
The Need Hierarchy (Part 5)
The Need Hierarchy (Part 6)
The Need Hierarchy (Part 7)
The Two-Factor Theory (Part 1)
Motivation - The Two-Factor Theory
The Two-Factor Theory (Part 2)
The Two-Factor Theory (Part 3)
Applying the M-H Theory
The M-H Theory in Perspective
Expectancy Theory (Part 1)
Expectancy Theory (Part 2)
Expectancy Theory Perspective
The Practical Side of Rewards (Part 1)
The Practical Side of Rewards (Part 2)
The Practical Side of Rewards (Part 3)
The Practical Side of Rewards (Part 4)
Creating a Recognition Program
Creating a Recognition Program (cont.)
What Do Employees Want
Lesson 02 Review
Review Questions
Lesson 03 - Individual Behavior
Individual Behavior
Opinions Really Count
The Individual (Part 1)
The Individual (Part 2)
The Individual (Part 3)
The Individual (Part 4)
The Individual (Part 5)
The Individual (Part 6)
The Individual (Part 7)
Interpersonal Behavior
Assertiveness Training
Assertiveness Training (cont.)
Motivational Profiles
Motivational Profiles (cont.)
Lesson 03 Review
Review Questions
Lesson 04 - Group Behavior
Group Behavior
Definition of a Group (Part 1)
Definition of a Group (Part 2)
Definition of a Group (Part 3)
Definition of a Group (Part 4)
Stages of Group Development (Part 1)
Stages of Group Development (Part 2)
Stages of Group Development (Part 3)
Stages of Group Development (Part 4)
Stages of Group Development (Part 5)
Stages of Group Development (Part 6)
Characteristics of Groups (Part 1)
Characteristics of Groups (Part 2)
Characteristics of Groups (Part 3)
Intragroup Behavior (Part 1)
Intergroup Behavior (Part 2)
Intragroup Behavior (Part 3)
Intragroup Behavior (Part 4)
Intragroup Behavior (Part 5)
Intragroup Behavior (Part 6)
Intragroup Behavior (Part 7)
Intragroup Behavior (Part 8)
Intragroup Behavior (Part 9)
Power Struggles
Conflict Resolution
Conflict Resolution (cont.)
Team Building (Part 1)
Team Building (Part 2)
Team Building (Part 3)
Team Building (Part 4)
Team Building (Part 5)
Team Building (Part 6)
Demo - Strengths Finder Team Matrix
Lesson 04 Review
Review Questions
Lesson 05 - The Informal Organization
The Informal Organization
Nature of Informal Organization (Part 1)
Nature of Informal Organization (Part 2)
Nature of Informal Organization (Part 3)
Nature of Informal Organization (Part 4)
Nature of Informal Organization (Part 5)
Nature of Informal Organization (Part 6)
Nature of Informal Organization (Part 7)
Nature of Informal Organization (Part 8)
Nature of Informal Organization (Part 9)
Nature of Informal Organization (Part 10)
Nature of Informal Organization (Part 11)
Nature of Informal Organization (Part 12)
Nature of Informal Organization (Part 13)
Benefits of Informal Organization (Part 1)
Benefits of Informal Organization (Part 2)
Benefits of Informal Organization (Part 3)
Disadvantages of Informal Organizations
Dealing with Informal Organizations
Lesson 05 Review
Review Questions
Lesson 06 - Technology and People at Work
Technology and People at Work
The Evolution
Research and Development
Postindustrial Society (Part 1)
Postindustrial Society (Part 2)
Postindustrial Society (Part 3)
Sociotechnical Challenge
Sociotechnical Challenge (cont.)
Knowledge -Based Organizations
Knowledge -Based Organizations (cont.)
Workplace Violence (Part 1)
Technology - Workplace Violence
Workplace Violence (Part 2)
Workplace Violence (Part 3)
Workplace Violence (Part 4)
Workplace Violence (Part 5)
Workplace Violence (Part 6)
Workplace Violence (Part 7)
Workplace Violence (Part 8)
Workplace Violence (Part 9)
Workplace Violence (Part 10)
Workplace Violence (Part 11)
Stressed Employees (Part 1)
Stressed Employees (Part 2)
Stressed Employees (Part 3)
Workplace Violence (Part 12)
Lesson 06 Review
Review Questions
Lesson 07 - Productivity and Quality Improvement
Productivity and Quality Improvement
Quality Challenges (Part 1)
Quality Challenges (Part 2)
Quality Challenges (Part 3)
Quality Challenges (Part 4)
Management Part 1)
Management (Part 2)
Management (Part 3)
Management (Part 4)
Management (Part 5)
Management (Part 6)
Management (Part 7)
Management (Part 8)
Management (Part 9)
Management (Part 10)
Management (Part 11)
Participative Approaches (Part 1)
Participative Approaches (Part 2)
Participative Approaches (Part 3)
Participative Approaches (Part 4)
Participative Approaches (Part 5)
Lesson 07 Review
Review Questions
Lesson 08 - Job Redesign and Job Enrichment
Job Redesign and Job Enrichment
Work in America
Nature of Job Redesign
Core Job Dimensions
Motivating Potential Score
Job Enrichment Principles (Part 1)
Job Enrichment Principles (Part 2)
Job Enrichment Principles (Part 3)
Challenges in Job Design
Job Enrichment Principles (Part 4)
Challenges in Job Design (Cont.)
Lesson 08 Review
Review Questions
Lesson 09 - Fundamentals of Leadership
Fundamentals of Leadership
Fundamentals of Leadership (cont.)
Nature of Leadership (Part 1)
Nature of Leadership (Part 2)
Employee Assumptions
Employee Assumptions (cont.)
Behavior (Part 1)
Behavior (Part 2)
Behavior (Part 3)
Behavior (Part 4)
Common Behaviors (Part 1)
Common Behaviors (Part 2)
Common Behaviors (Part 3)
Common Behaviors (Part 4)
Dimensions
Contingency Leadership (Part 1)
Contingency Leadership (Part 2)
Contingency Leadership (Part 3)
Contingency Leadership (Part 4)
The Next Decade
The Next Decade (cont.)
Virtual Teams
Multitasking Skills (Part 1)
Demo - Multitasking Skills
Multitasking Skills (Part 2)
Multitasking Skills (Part 3)
Multitasking Skills (Part 4)
Internal Leaders (Part 1)
Internal Leaders (Part 2)
Internal Leaders (Part 3)
Internal Leaders (Part 4)
Internal Leaders (Part 5)
Internal Leaders (Part 6)
Internal Leaders (Part 7)
Lesson 09 Review
Review Questions
Lesson 10 - Developing, Appraising, and Rewarding Employees
Developing, Appraising, and Rewarding Employees
Employee Development (Part 1)
Employee Development (Part 2)
Employee Development (Part 3)
Employee Development (Part 4)
Employee Development (Part 5)
Employee Development (Part 6)
Employee Development (Part 7)
Performance Appraisal (Part 1)
Performance Appraisal (Part 2)
Performance Appraisal (Part 3)
Performance Appraisal (Part 4)
Performance Appraisal (Part 5)
Demo - Management By Objectives
Performance Appraisal (Part 6)
Performance Appraisal (Part 7)
Performance Appraisal (Part 8)
Demo - 360 Degree Feedback
Performance Appraisal (Part 9)
Demo - Individual Development Plan
Appraisal Problems
Performance Problems (cont.)
Performance and Rewards (Part 1)
Performance and Rewards (Part 2)
Performance and Rewards (Part 3)
Performance and Rewards (Part 4)
Disciplines
Disciplines (cont.)
Lesson 10 Review
Review Questions
Lesson 11 - Communicating for Effectiveness
Communicating for Effectiveness
Technology's Impact (Part 1)
Technology's Impact (Part 2)
Technology's Impact (Part 3)
Technology's Impact (Part 4)
Technology's Impact (Part 5)
Technology's Impact (Part 6)
Technology's Impact (Part 7)
The Processes
The Process (cont.)
Choosing a Medium
Choosing a Medium (cont.)
Barriers
Effective Communications
Steps in the Process
Demo - The Communication Model
Simple Language
Effective Listening
Effective Listening (cont.)
Writing Skills
Speaking Skills
Lesson 11 Review
Review Questions
Lesson 12 - Managing Conflict and Change
Managing Conflict and Change
Nature of Conflict
Nature of Conflict (cont.)
Managing Conflict (Part 1)
Managing Conflict (Part 2)
Managing Conflict (Part 3)
Managing Conflict (Part 4)
Nature of Change
Responses to Change
Responses to Change (cont.)
Dimensions of Change (Part 1)
Dimensions of Change (Part 2)
Dimensions of Change (Part 3)
Basic Steps in Change
Basic Steps in Change (cont.)
Participation and Communication (Part 1)
Participation and Communication (Part 2)
Participation and Communication (Part 3)
Participation and Communication (Part 4)
Lesson 12 Review
Review Questions
Lesson 13 - Human Relations in Global Business
Human Relations in Global Business
Multinational Enterprise
International Culture (Part 1)
International Culture (Part 2)
International Culture (Part 3)
Integrating the Dimensions
Impact at Work
Outsourcing
HR Challenges
HR Challenges (cont.)
Development Global Perspective
Lesson 13 Review
Review Questions
Course Closure