Microsoft Dynamics 365 CRM Complete Fundamentals(2025)

🚀 Master Microsoft Dynamics 365 CRM Fundamentals! 🌟

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Course Headline:

Unlock the Power of Sales, Marketing, Customer Service & More with Microsoft Dynamics 365 CRM Complete Fundamentals (2024)

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Welcome to your journey into the world of Microsoft Dynamics 365 CRM!

This course serves as a comprehensive introduction to one of the most robust and versatile Customer Relationship Management (CRM) platforms available today. Microsoft Dynamics 365 CRM is not just about managing customer relationships; it's about transforming how your business interacts with every customer, enhancing productivity and performance across all departments.

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Course Snapshot:

What You'll Learn:

• Microsoft Dynamics 365 CRM Sales Introduction: Discover the power of sales management through Microsoft Dynamics 365CRM and how it can streamline your sales processes, lead tracking, and reporting.

• Microsoft Dynamics 365 CRM Marketing Introduction: Understand the tools at your disposal to create, manage, and analyze marketing campaigns effectively with Dynamics 365 CRM's marketing solutions.

• Microsoft Dynamics 365 CRM Customer Service Introduction: Learn how to provide exceptional customer service using Dynamics 365 CRM by managing cases, tracking issues, and maintaining high levels of customer satisfaction.

• Microsoft Dynamics 365 CRM Project Service Automation Introduction: Explore the world of project management with Dynamics 365 Project Service Automation and how it can help in resource planning, project billing, and execution oversight.

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👉 Key Learning Topics:

1. Why Microsoft Dynamics CRM?
   • Introduction to the benefits of using Microsoft Dynamics 365 for your business needs.
2. Sales Module Insights:
   • Get familiar with the sales lifecycle in Dynamics 365 CRM and navigate the system with confidence.
3. Marketing Module Mastery:
   • Explore the core marketing modules and learn how to create effective landing pages within Dynamics 365 CRM.
4. Customer Service Excellence:
   • Understand the customer service lifecycle and effectively create, manage, and resolve cases using Dynamics 365 CRM.
5. Project Service Automation Strategies:
   • Discover why Project Service Automation is essential for your project-based work and learn its lifecycle and user interface navigation.

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💼 Additional Insights into Finance & Operations:

• Gain clarity on what Dynamics 365 Finance & Operations entails and its importance for financial management and supply chain operations.
• Learn how to navigate the system with ease, setting a strong foundation for your financial and operational decision-making.

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✨ Bonus Content:

• Introduction to Microsoft flows to automate repetitive tasks and integrate data across your business applications.

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Who is this course for?

This course is tailored for Dynamics 365 CRM BEGINNERS who are eager to learn the basics of Microsoft Dynamics 365 CRM, including Sales, Marketing, Customer Service, Project Service Automation, Finance, and Operations with flow automation. Whether you're new to Dynamics or looking to refresh your knowledge, this course will provide you with the foundational skills required to excel in using Dynamics 365 CRM effectively.

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Why take this course?

• High Demand Skills: Learning Dynamics 365 CRM is in high demand across various industries, opening up a world of opportunities for your career.

• Step-by-Step Learning: This course is structured to guide you through each module, ensuring you understand the platform before moving on to more complex topics.

• Comprehensive Understanding: Get basic knowledge of Marketing, Sales, Customer Service, Project Service Automation, Finance, and Operations. Learn how these modules interact with Microsoft Flow for automation, giving you a holistic view of business processes within Dynamics 365 CRM.

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Embark on your Dynamics 365 CRM learning journey today and transform the way you approach customer engagement and business efficiency! 🌐💪