Diploma of Microsoft Dynamics 365 CRM Business Architect

🌟 Diploma of Microsoft Dynamics 365 CRM Business Architect by MTF Institute]

Course Overview:

Welcome to the Professional Diploma of Microsoft Dynamics 365 CRM Business Architect course, a comprehensive learning journey tailored for professionals aspiring to lead large-scale implementing of CRM solutions in diverse industries, with a special focus on the banking sector. This course by MTF Institute of Management, Technology and Finance is not just a theoretical exercise; it's a deep dive into real-world applications, leveraging case studies from several banks that have undergone massive CRM transformations with extensive customization.

🏫 About MTF Institute: MTF Institute of Management, Technology and Finance stands as a beacon of education in the realm of business & administration, science & technology, and banking & finance. With its global presence and R&D center focusing on cutting-edge technologies such as Artificial Intelligence, Machine Learning, Blockchain, and more, MTF is a partner to tech giants like IBM, Intel, Microsoft, and is a member of the Portuguese Chamber of Commerce and Industry. It operates from "The Fintech House of Portugal" and has empowered over 380,000 students across 208 countries.

Your Instructor:

Igor Dmitriev

• Educational Background: MBA from The Boston University, Master of Science in Engineering (Technical) Management from The State University of New York at Buffalo, and a Master of Science in Informatics and Economics.
• Expertise: With over 18 years in banking, 15 years in FinTech & Digital, and 14 years as an experienced manager, Igor has a track record of success as CEO, Head of Business, Chief Digital & Marketing Officer, and more. He has led digital transformation and channels at worldwide banking groups like Societe Generale and Raiffeisenbank.

Course Highlights:

Principles of Implementing in Large-Scale Businesses:

• Strategic Planning: Align your CRM strategy with your overall business objectives.
• Customization: Tailor Dynamics 365 CRM to fit your unique business processes.
• Change Management: Ensure smooth adoption and minimize resistance by effectively communicating changes.
• Data Migration and Quality: Accurately migrate data from legacy systems, ensuring clean and usable information.
• Scalability: Choose an implementation model that supports your business as it grows.
• Phased Approach: Start with core functionalities and expand as you go.

Why Master Microsoft Dynamics 365 CRM?

For Companies:

• Gain deeper insights into customer behavior.
• Streamline lead management for better sales conversions.
• Deliver consistent, high-quality customer service.
• Increase operational efficiency and productivity through automation.

For Managers:

• Make data-driven decisions with real-time insights.
• Foster better team collaboration and communication.
• Continuously optimize processes for enhanced performance.

Career Benefits:

• High demand for CRM professionals with Dynamics 365 expertise.
• Acquire valuable skills applicable across various business contexts.
• Open doors to a variety of roles in sales, marketing, customer service, and beyond.
• Earn recognized certifications from Microsoft to validate your expertise.

Join the League of Experts:

Embark on this transformative learning experience and position yourself at the forefront of CRM innovation. With the Diploma of Microsoft Dynamics 365 CRM Business Architect, you'll not only gain a competitive edge but also contribute to the success of businesses in the digital age. Enroll now and take your career to new heights! 🚀

*This course is designed for professionals seeking advanced knowledge of Microsoft Dynamics 365 CRM, particularly those interested in applying this expertise within the banking sector.