Diploma of Microsoft Dynamics 365 CRM Business Architect

🌟 **[Diploma of Microsoft Dynamics 365 CRM Business Architect](#courses) by MTF Institute]** --- ### **Course Overview:** Welcome to the Professional Diploma of Microsoft Dynamics 365 CRM Business Architect course, a comprehensive learning journey tailored for professionals aspiring to lead large-scale implementing of CRM solutions in diverse industries, with a special focus on the banking sector. This course by MTF Institute of Management, Technology and Finance is not just a theoretical exercise; it's a deep dive into real-world applications, leveraging case studies from several banks that have undergone massive CRM transformations with extensive customization. 🏫 **About MTF Institute:** MTF Institute of Management, Technology and Finance stands as a beacon of education in the realm of business & administration, science & technology, and banking & finance. With its global presence and R&D center focusing on cutting-edge technologies such as Artificial Intelligence, Machine Learning, Blockchain, and more, MTF is a partner to tech giants like IBM, Intel, Microsoft, and is a member of the Portuguese Chamber of Commerce and Industry. It operates from "The Fintech House of Portugal" and has empowered over 380,000 students across 208 countries. --- ### **Your Instructor:** **Igor Dmitriev**
- **Educational Background:** MBA from The Boston University, Master of Science in Engineering (Technical) Management from The State University of New York at Buffalo, and a Master of Science in Informatics and Economics.
- **Expertise:** With over 18 years in banking, 15 years in FinTech & Digital, and 14 years as an experienced manager, Igor has a track record of success as CEO, Head of Business, Chief Digital & Marketing Officer, and more. He has led digital transformation and channels at worldwide banking groups like Societe Generale and Raiffeisenbank. --- ### **Course Highlights:** Principles of Implementing in Large-Scale Businesses:
- **Strategic Planning:** Align your CRM strategy with your overall business objectives.
- **Customization:** Tailor Dynamics 365 CRM to fit your unique business processes.
- **Change Management:** Ensure smooth adoption and minimize resistance by effectively communicating changes.
- **Data Migration and Quality:** Accurately migrate data from legacy systems, ensuring clean and usable information.
- **Scalability:** Choose an implementation model that supports your business as it grows.
- **Phased Approach:** Start with core functionalities and expand as you go. --- ### **Why Master Microsoft Dynamics 365 CRM?** For Companies:
- Gain deeper insights into customer behavior.
- Streamline lead management for better sales conversions.
- Deliver consistent, high-quality customer service.
- Increase operational efficiency and productivity through automation.
For Managers:
- Make data-driven decisions with real-time insights.
- Foster better team collaboration and communication.
- Continuously optimize processes for enhanced performance.
--- ### **Career Benefits:** - High demand for CRM professionals with Dynamics 365 expertise.
- Acquire valuable skills applicable across various business contexts.
- Open doors to a variety of roles in sales, marketing, customer service, and beyond.
- Earn recognized certifications from Microsoft to validate your expertise.
--- ### **Join the League of Experts:** Embark on this transformative learning experience and position yourself at the forefront of CRM innovation. With the Diploma of Microsoft Dynamics 365 CRM Business Architect, you'll not only gain a competitive edge but also contribute to the success of businesses in the digital age. Enroll now and take your career to new heights! 🚀 --- *This course is designed for professionals seeking advanced knowledge of Microsoft Dynamics 365 CRM, particularly those interested in applying this expertise within the banking sector.