Digital Government: Designing customer centric organization
Transformation of services using with customer centric principles & best practice
4.56 (9 reviews)
27
students
2 hours
content
Aug 2022
last update
$24.99
regular price
What you will learn
Analyse Government’s evolution phases to evaluate your current maturity phase and future strategic goals
Understand how to move from department-centric to customer-centric organization model to be able to provide real user-centric experience to citizens
Apply key principles of E-Government digital transformation concept of Tallinn’s Declaration into your digital initiatives to insure successful execution
Evaluate and adopt best practices in digital transformation approaches given in 3 case studies: Seoul, Singapore, Ghent
Use User-centricity principles of Tallinn’s Declaration to transform your existing or creating new public services to achieve higher citizens’ s satisfaction
Analyse key success factors and benchmark with the best market practises in EU and Asia in implementing user-centricity design principles (12 case studies)
Apply Digital Service Standards developed in Australia Government to create high-quality public services that meet the needs of users
Understand citizens needs that affect their behaviour and satisfaction in interaction with public administration
Identifying internal and external drivers that creates new trends in public services around the world and learn to anticipate them
Argumentatively and persuasively elaborate on necessity to transform public services to successfully lead the change throughout your organisation
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4712738
udemy ID
5/31/2022
course created date
10/25/2022
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