Delivering Bad News To Customers: Sales And Customer Service
How to professionally deliver bad news to customers if you work a sales, customer success, or a customer service role
4.54 (180 reviews)
551
students
44 mins
content
Dec 2023
last update
$19.99
regular price
What you will learn
Learn to say no in a professional way
Handle yourself with grace at all times
Impress customers with transparency, sincerety, and honestly
Learn to gracefully deliver bad news if you did something wrong
Why take this course?
š **Course Title:** Delivering Bad News to Customers: Sales and Customer Service
š§ **Course Headline:** Master the Art of Professionalism: Say No Gracefully & Build Trust
---
**Course Description:**
Are you a salesperson, customer success manager, or part of a customer service team who has to deliver difficult news from time to time? Learning how to handle these situations with care and professionalism is not just about saying "no" ā it's about maintaining and even strengthening your relationship with the customer for the long term.
**Why Take This Course?**
- **Learn the Nice, But Professional Way to Say No:** You'll master the delicate balance of assertiveness and empathy, ensuring customers feel heard and respected even when you can't meet their requests. š¤
- **Use Customer Education to Come Up with Viable Middle Grounds:** Equip yourself with the knowledge to guide customers through the problem-solving process, leading them to reasonable solutions. š§ āØ
- **What if You Have to Deliver Bad News?** Learn how to communicate critical information transparently and effectively, minimizing any negative impact on your customer relationship. āļøš¤«
---
**Course Breakdown:**
š **Saying No with a Positive Spin:** Discover techniques to wrap your "no" in affirmative responses that highlight the value you provide.
- Acknowledge customer perspectives and desires šÆ
- Offer alternative solutions that align with their goals š ļø
- Empower customers by providing them with the information they need to make informed decisions š”
š **Customer Education: Your Secret Weapon:** Teach your customers about the standards and best practices in your industry.
- Educate to inform, not just to convince š
- Help customers understand the scope of their requests š
- Encourage them to rely on your expertise š¤
š **Delivering Bad News with Grace:** Understand how to handle unfortunate scenarios with transparency and honesty.
- Craft messages that convey regret without placing blame š
- Offer apologies and explanations that demonstrate your commitment to integrity šāāļø
- Guide customers through the resolution process with patience and understanding š ļø
---
**Who is this course for?**
This course is designed for individuals in sales, customer success, and customer service roles who want to enhance their communication skills, particularly when it comes to delivering difficult news. Whether you're dealing with customer complaints or have to enforce company policies, this course will provide you with the tools you need to handle these situations effectively and empathetically.
**Invest in Your Future! Enroll Today!** š
Join course instructor Alex Genadinik, a seasoned entrepreneur and online education expert, as he guides you through real-world scenarios and teaches you the communication techniques that will set you apart from your peers. Don't miss this opportunity to turn challenging customer interactions into positive experiences and build lasting trust. Sign up now and elevate your professional communication skills! šš¬
Screenshots
Reviews
Etumudon
September 27, 2023
its an amazing time....Now i know how to deliver an unpleasant news to a client in a more friendly and calm way.
Anna
September 8, 2023
Some nice suggestions in the communication with customers. Audio quality could have been better in some videos, the volume of the videos more aligned with each other and for people who do not process and remember spoken information well a write-up/ booklet would be handy.
Charts
Price
Rating
Enrollment distribution
5445730
udemy ID
7/15/2023
course created date
8/22/2023
course indexed date
Bot
course submited by