Customer Success 101

Customer Success is one of the growing fields in the technology industry, born from the need to retain customers and deliver value. As technology companies continue to rapidly expand, there is an increasing need for Customer Success professionals. Uber, Google, and Microsoft are just some examples of tech companies that now employ customer success professionals and it's a trend that will continue to grow in the future.

This is a high impact course, covering essential topics in a short amount of time and removing the fluff so you get the information you need. You'll acquire the foundations of customer success, how it was started, the tools and metrics, the typical work involved, and the steps to get a job in the field.

What makes this course different from other Customer Success courses? 

The course focuses on Customer Success specifically within SaaS organizations that are pioneering this new industry (a perspective missing from other courses). Gain valuable insights from two instructors who have ten years of combined first-hand Customer Success experience at various SaaS companies in North America, Australia, and Europe. During this time, they've interviewed, hired and built Customer Success teams. Using this knowledge, they provide insights on the ideal profile of a Customer Success professional and ultimately landing a role in this field.

Bonus: The course now includes an interactive Q&A session between the instructors addressing the frequently asked questions from the students!

What if I'm already in Customer Success?

The course provides helpful information on the foundations of Customer Success along with useful resources to elevate your current Customer-Success-related conversations.