Customer Service Basics: Improve your Service now

The basic golden rules to kickstart your service

4.53 (1188 reviews)
Udemy
platform
English
language
Sales
category
instructor
7,288
students
1 hour
content
Dec 2022
last update
$49.99
regular price

What you will learn

The basics of Customer Service.

Customer Service Skills

The outcomes of good service vs poor service

Golden rules of great service

Turning negatives into positives

Moments of Truth

Description

This course looks at the basics of Great Customer Service and how that can lead to greater success for your business with less reliance on paid advertising and marketing.  We look at the definition of Customer Service, the different outcomes that great service or poor service can lead to, and some simple ideas and examples to help you start thinking about how you can improve the service to your customers and prospective customers.

The course starts with an examination of what customer service means, we then look at the outcomes of great service vs poor service before moving on to some basic golden rules and some thinking points for you to focus on.  We also look at what happens when things go wrong, and why simply offering a refund is not always the best way of handling a tricky situation - how do you take a customer complaint and turn it into a way to build better relationships with your customers?  Service should be at the very heart of your business, it's something that is 100% in your control.  We look at and test your Moments of Truth and find out what they mean to your customers.

This is a conversational course at a beginner level which may also be worth revisiting for more experienced professionals.  It's my hope that everybody comes away from this with at least one thing that they take on and use for the rest of their career and that by improving your service you develop yourself as well as your businesses.

I hope you enjoy the course....remember.....the key to great service is consistency!


What did people who have taken this course had to say? :-

  "This is so amazing because you end up with important skills on how to deal with different customers." - Oscar Niyitegeka

  "Good logical reasoning..helped me gain knowledge" - Sandesh Awachat1

  "Simple and complete" - Kristine Mendoza

  "I really, really enjoyed this course. The instructor was very knowledgeable. The practical examples that he used to bring across the points helped to make things more understandable and relatable." - J Cammock


Content

Introduction

Introduction
What is Customer Service?

Why is Customer Service so Important?

Why is Service so Important?
The Benefits of Great Service
The Dangers of Poor Service

The Golden Rules of Great Service

Never Make False Promises
Make the Customer Feel Special
Put Yourself in Their Position
Ask for Feedback
Never Forget This One

When Things Go Wrong

Handling Complaints
Offer Solutions, Not Problems

Moments of Truth - Where Service Becomes a Marketing Tool

Maximising Your Moments of Truth

The Finale

Focus Points
It's Over to You...

Screenshots

Customer Service Basics: Improve your Service now - Screenshot_01Customer Service Basics: Improve your Service now - Screenshot_02Customer Service Basics: Improve your Service now - Screenshot_03Customer Service Basics: Improve your Service now - Screenshot_04

Reviews

NOLUNTU
October 11, 2023
I enjoyed the course on Customer Service as it has equipped me with the tools to provide great service to my clients.
Arnold
August 23, 2023
This was a very good refresher course for me as I feel CS is absolutely essential and an excellent CS experience is beneficial for everyone involved.
Shannon
August 21, 2023
My first attempt to attend this course was not very good. I had some issues with audio but after a couple of days, I returned and discovered it was a Microsoft Edge issue and not the course. My apologies and sincerest appreciation for this course content.
Yan
July 6, 2023
I actually wanted to take a course of ServiceNow, the tool. I realised very quickly that I wasn't taking the right course but I continued because the trainer could successfully dragged my attention to the essence of ServiceNow. I'm happy that I can learn something important for establishing a good relation with my customers. Bravo!
Xolelwa
June 12, 2023
To me, this is a reminder of the importance of a customer and providing an excellent service all the time even if the customer was rude not to take it personal but to do the opposite of giving a rude customer an excellence servce too.
Christian
May 24, 2023
Very informative on keeping good relation. It's important to always keep good relations with your client.
Maria
May 6, 2023
The information was a nice refresher for myself. Very basic information for someone who may not have had experience dealing with customers.
Nurul
April 7, 2023
This course is very full of information and useful for everyone, not only for those which are in Customer Service background. It's suitable for everybody!
Courtneythompson222
March 27, 2023
Great reminder of customer service and worksheet provided to remember why you are doing what you're doing.
Twalane
March 4, 2023
Yes. it was a good foundation and had some good reminders. I particularly took away the notion of going beyond one's own means in a way to provide solutions for a customer such as looking to other suppliers or service providers in order to get the customer close to the service or product they seek.
Jcammock
March 1, 2023
I really, really enjoyed this course. The instructor was very knowledgeable. The practical examples that he used to bring across the points helped to make things more understandable and relatable.
Gayle
January 9, 2023
Yes a good match - I like the seriousness and tone - I dislike peppy all enthusiastic talks as it takes away from the importance of business fundamental of service and ramifications on bottom line
Christopher
January 4, 2023
I'll be honest... I thought I was taking a course about the Service Now tool at first, but the speaker is good.
Sakhawat
July 3, 2021
Answers a lot of questions, simple but yes hac lack of some basic popular customer service techniques like 5 Ws.

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DateDiscountStatus
6/10/2021100% OFF
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Related Topics

4098552
udemy ID
6/3/2021
course created date
6/7/2021
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