The Customer: Service at its BEST (MASTER SERIES)
Service At Its Best will give you the tools to make a connection and build a relationship with your customer base
4.28 (55 reviews)
274
students
4 hours
content
Dec 2021
last update
$34.99
regular price
What you will learn
Develop a customer centric service strategy
Recognise actions that can damage your customer centric service strategy
Develop an effective customer journey map
Identify the importance of team roles in delivering service
Determine factors that create customer value
Link service to outcome
Develop strategies to support the modern day customer
Drive a culture that welcomes customer feedback - and uses it effectively
Develop strategies to proactively manage complaints before they arise
Diffuse difficult customer situations to focus on actionable solutions
Measure customer experience meaningfully
Integrate customer experience metrics into staff KPI’s which drive the correct behaviours
Build customer loyalty in your own business
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Related Topics
640976
udemy ID
10/15/2015
course created date
11/23/2019
course indexed date
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