☑ Learn from someone who has implemented dozens of different types of surveys to augment competitive intelligence programs
☑ Ability to contact instructor for assistance after course completion
☑ Understand survey stats and facts from organizations
☑ Best practices for question creation leveraging key performance indices
☑ Question structure analysis
☑ Qualitative and quantitative question structures
☑ Defining call to action and timing of surveys
☑ Survey frequency testing
☑ Best practices for feedback analysis
☑ Interpreting key indice trends
☑ Implementing a closed-loop process
In this competitive landscape, when everyone is trying to capture your customer’s attention and consumers are selective in engaging with brands, a well-designed and executed survey not only helps you get your customers mindshare, but also puts out the message that you care and need their critical input. Secondary research can be a critical addition to your primary research initiatives.
To provide excellent customer experiences, organizations must listen to their customers, and one of the primary means they have of doing so is through customer surveys. Such surveys, however, are of little use if their response rates are low (industry response rates hover below 10%). The response rate has a direct bearing on the usefulness of any survey.
This online course outlines some best practices an organization can employ to help generate survey effectiveness and increase response rates. In it you’ll find best practices for question creation, survey construction and execution, and feedback analytics. You’ll also learn about best practices for customer satisfaction, closed incident surveys, and key feedback reports. This course will identify all the critical aspects in creating, launching, and tracking a survey process as a means of capturing customer sentiment. Leverage these concepts in your organization today and fine tune your customer satisfaction surveys.
Creating and Leveraging Customer Surveys
Course Template - Customer Service Survey Example
Course Template - New Product Survey Example
Course Template - Restaurant Survey Example
Course Template - Retail Survey Example
Course Quiz: Creating and Leveraging Customer Surveys