Conflict Resolution for IT Professionals

Applying proper conflict resolution skills to de-escalate tense situations and comfort others.

4.73 (63 reviews)

Conflict Resolution for IT Professionals


2 hours


Sep 2021

Last Update
Regular Price

What you will learn

How to effectively address and de-escalate conflicts

How to analyze people's rules and how to avoid breaking them

How to mediate tense situations between third parties



As an IT professional, one of the most underestimated soft skills is conflict resolution.

Due to our technical and logical background, many IT professionals believe that, if they just achieve results, they will advance in their career.

While nothing would be further from the truth.

Fostering good relationships, having allies for strict deadlines, and just having people to support you and your opinions regarding different projects are all crucial.

And they all involve, among other things, solving the conflicts that occur among professionals.

Conflicts may come up for due to many different reasons.

Different approaches in terms of implementing a feature.

Differences of opinion in terms of bonuses and compensation.

Personal issues (a person just doesn't like another one).

But at the end of the day, one thing is true.

Conflict resolution is essential.

And that is what we will learn in this course.


Naturally, you will find multiple courses on social skills.

So... why this one?

Easy. Because it's the most complete one out there.

I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:

  • Conflicts with co-workers that are competing in terms of workload or credit;

  • Conflicts with other executives to obtain support for key initiatives;

  • Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;

  • And many others;

What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.

And many other use cases. You see where I'm going with this.

For years, I've been leveraging exclusive, proprietary techniques.

Now it's time I share some of them with you.


This short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.

The course has three major components:
- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);

Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).


Some people - including me - love to know what they're getting in a package.

And by this, I mean, EVERYTHING that is in the package.

So, here is a list of everything that this course covers:

  • How to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;

  • The types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;

  • How to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;

  • How to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;

  • How to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;

  • When to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;

  • How to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;

  • What usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;

  • What usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;


Remember that you always have a 30-day money-back guarantee, so there is no risk for you.

Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.

If you think this course is a fit and can take your knowledge to the next level... it would be a pleasure to have you as a student.

See on the other side!


Introduction 2.0


Diagnostic 2.0


Conflict Types

Conflict Types for IT Professionals

Rule Analysis and Adaptation

Rule Analysis and Adaptation for IT Professionals

Techniques 2.0


Respect and Understanding

Respect and Understanding for IT Professionals

Comforting and Supporting

Comforting and Supporting for IT Professionals

Mediation and Diplomacy

Mediation and Diplomacy for IT Professionals

Personal Rules/Boundaries

Personal Rules/Boundaries for IT Professionals

Implementation Focus

Implementation Focus for IT Professionals

Traps 2.0


Misalignment Traps

Misalignment Traps for IT Professionals

Escalation Traps

Escalation Traps for IT Professionals



Additional Module: Persuasion Techniques


Personal Touch


JamesCo18 August 2021

It Explains well in detailed how to properly handle stressful situations not just for IT Professionals and for other employees as well.

Micah25 June 2021

I love how the course provides a brief summary after every topic which makes it easier to understand and remember.

Tanya24 June 2021

The structure of the presentation can be confusing. There should be a better way to group concepts together so that they feel more "parallel" to each other.

Carolyn14 June 2021

Easy-to-understand and effective tools. Eager to use them, but want to know more about them. Also present in other of Vasco's courses.


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