Conflict Management: The complete guide

Conflict management: effective techniques to better manage conflicts, negotiate, influence and solve problems

4.46 (1442 reviews)
Udemy
platform
English
language
Communications
category
instructor
4,146
students
1.5 hours
content
Aug 2023
last update
$74.99
regular price

What you will learn

Master the 6 steps to effectively resolve a conflict

Prevent the creation of conflicts with simple techniques to put in place

Know how to formulate a request to get what you want without creating a conflict

Use your voice effectively to influence others

Know the different reactions to conflict

Discover your preferred reaction to conflict with a test

Be aware of the cognitive biases that prevent conflict resolution

Manage your emotions in conflict situations

Practice with hands-on exercises to apply the training concepts

Description

  • Complete program on conflict management in the business world and private life

This training contains everything you need to know to prevent and manage conflicts, communicate better and boost your leadership.

This content will be updated regularly to add my latest findings in the field of conflict management, communication and influence.

Here are some testimonials from my course participants:

" Jamal Lazaar is very competent in his training, he provides clear working methods to be successful. I recommend this course for those who question themselves. Excellent course! ". Landry

" You can't help but be motivated and have confidence in yourself after this course. Thank you Jamal ". L. Naraine

" Simple, concise and concrete. Thanks ! " Dave

_________________________________________

Why join this training on conflict management?

If you face conflict situations in your life?

If you are unable to resolve the conflicts you encounter today?

If you want to discover techniques to communicate better without creating conflict?

This training is for you.

Conflict is inevitable, whether in private or professional life.

Most people are afraid of conflict. They prefer to ignore it rather than resolve it, while the conflict impacts your productivity and your performance. It also impacts your private life if you cannot solve it.

Without knowing these techniques, you will not know how to manage your conflicts effectively, which can impact your relationships, your professional development and your state of health.

It can also cause you a lot of stress and make you lose your self-esteem.

There are techniques that exist and that you can put in place. You don't have to guess, in this training, I share with you techniques to resolve your conflicts, influence others and communicate more effectively.

I deeply believe that the content of this training can transform your life if you study all the content and put all the strategies in place.

The content of the training is designed to go straight to the point.


  • Master the 6 steps to effectively resolve a conflict

  • Prevent the creation of conflicts with simple techniques to put in place

  • Know how to formulate a request to get what you want without creating a conflict

  • Use your voice effectively to influence others

  • Know the different reactions to conflict

  • Discover your preferred reaction to conflict with a test

  • Be aware of the cognitive biases that prevent conflict resolution

  • Manage your emotions in conflict situations

  • Practice with hands-on exercises to apply the training concepts

So what are you waiting for?

Click the Buy now button and take your conflict management skills to the next level.

Content

Introduction

Introduction
Introduction to conflict management
Quiz
[Exercise]

Understand the problem to better solve it

Different reactions to conflict
The benefits of conflict
[Exercise] Analyze your current situation
Techniques to avoid
Cognitive biases in conflict management
Quiz

The 6 stages of conflict resolution

The roadmap
Step 1: identify the origin of the problem
[Exercise] Identify the origin of the problem
Step 2: Restore Trust
Step 3: Ask the right questions
Step 4: Reassess the situation
Step 5: Manage your emotions
Step 6: Choose a solution and draw up a plan
[Exercise] to apply the 6 steps

How to prevent conflicts

How to prevent conflicts effectively
[Exercise] the meaning of the following sentence
The power of your voice
How to communicate a request

Emotional intelligence in conflict management

How to deal with your emotions during a conflict
Improve your responses to conflicts
The power of questions
Emotional intelligence in communication

Conclusion

A final word
Contact
Bonus
Your certificate

Screenshots

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Reviews

Mischa
October 4, 2023
It's quite difficult for me to find courses that hold my attention and this one has been doing such a wonderful job of that alone.
Siddheshwar
September 28, 2023
Takeaway - Keeping calm and composed irrespective of the situation that we are in is a must though it is not so easy. Good one!
Sam
June 13, 2023
This was an eye opener for me. I have to manage my emotions and watch my body language when i interact with colleagues.
Adam
May 1, 2023
Hello Jamal, thank you for this awesome training. As conflicts are a part of our private and business life it's great to know how to deal with it. I'm especially thankful for the 6 stages how to resolve a conflict and the part about emotional intelligence. This is my biggest challenge: to work on my emotions when I'm in a conflict situation ;-) And one more thing: I wouldn't expect that conflicts may have something beneficial but you have opened my eyes in this matter :)
Marion
March 28, 2023
To understand that a conflict can be seen as an opportunity and to learn about the techniques how to solve problems. Finally, to see how people can react/interpret the situation due to misunderstanding.
Silvia
March 20, 2023
So far information is very helpful and reflects on most cases a person does when in a conflict situation
Susanne
March 16, 2023
I thought this course was very well structured and delivered, however there were some inconsistencies about how pronouns were used for generic people (sometimes they, sometimes specifically he or she), and I thought the last few sections were useful advice but much more difficult to carry through for neurodivergent people like myself.
Mohammed
February 18, 2023
the example problem (i.e. one person works slow, and other taking their time) - was a good way to explain what could happen in a typical situation. It'd be good to have some common examples/case-studies covered in the homework. Great item for a 1.5 hours course!
Nicole
January 13, 2023
Loved this course, I especially loved how you explained how not all conflict is bad and how different responses can be good in different situations and how to ask for what you want.
Aimee
November 28, 2022
Excellent content, with very relatable examples. Very well delivered course, and your English was perfect
Hector
October 10, 2022
Absollutely perfect ! I have never been aware of my own style, solving the first Exercise has helped me to understand the results I have had in some situations I have faced in the past , I hope completing the course will help me to handle conflicts in a better and productive way.
Jon
September 29, 2022
This course offers a lot of good information about how we get into and stay locked in conflict. It also offers a pretty good toolkit for breaking the cycle and responding rather than reacting to conflict. Thank you very much!
Gaurav
September 23, 2022
The trainer is very knowledgeable and like the way he deliver the content by stating real time examples . Highly recommend this training
Manana
September 15, 2022
I really enjoyed every lesson because of the special information you have just gave me that everything starts with my communication and it can influence the response that i am expecting
Brigette
September 15, 2022
Thank you for a very informative course, it has helped me identify my own way of managing or sometimes avoiding conflict and when confronting conflict how best to respond to it.

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4501880
udemy ID
1/18/2022
course created date
2/3/2022
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