4.55 (30 reviews)
☑ Use graphics to communicate with ANYONE!
☑ Show the financial value of your work
☑ Get past the silos in your organization
☑ Become the company expert at Process Improvement
☑ Facilitate a process mapping session
☑ Show off your engaging communication skills
☑ Gain a better understanding of how things work at your company
☑ Put "Business Process Mapping" on your resume
Communication 601: Process Mapping - Communicating Processes
*** IT'S A GREAT TOOL AT A JOB INTERVIEW!! ***
You know there's a problem in your operations, you know it could be more efficient, but how to you communicate it? Yes, a picture is worth 1,000 words....
We will teach you how to use a simple and extremely effective business communication tool.
You will learn how to sell your ideas internally and externally.
Need job interview skills? Use a process map to spark a conversation instead of a question and answer disaster.
You will be able to use this tool immediately after taking this class.
The first step in process improvement is understanding what you have. Here's how to take the first step towards Operational Excellence.
We don't use cartoons, there are no fancy graphics....just a real world example and a step by step demo of how to create and use a multifunctional process map.
We're old school: brown paper on the wall, a few Sharpie's® and a stack of Post-it® notes.
Effective communication in the workplace is the key to advancing, but how exactly do you do that? How can you actually improve workplace communication? Engineers, programmers, project managers and consultants all need some tools to help them "sell" ideas. One of the most useful - but underappreciated - is a multifunctional process map. The process map is mentioned and required in ISO 9000, Six Sigma and lean manufacturing, but you don't need those complex methodologies to take advantage of this useful tool.
We will demonstrate the swimlane processs map with a case study based on the instructor's work in management consulting. The case is an example of how you can use a process map to "sell your ideas." If you use this communication tool correctly, your "sale" should be much easier….and that's a great way to build a career.
Process Map Overview
Process Map Overview - Part 1
Process Map Overview - Part 2
Six Steps for Making a Process Map
Step 1: Define the Process - Start and End Points
Step 2: Define the Players - Who's Involved?
Step 3: Map the Processs
Step 4: Validate the Process
Step 5: Investigate the Problem Areas
Step 6: Sell Your Idea
its clear and direct to the point , but it would be better if there is explanation for the shapes used in the process make and different connections
Useful to analyze the problems in the project and taking the right decision. The Mapping process will be easy by taking this course.
This was a good overview, but it isn't clear how he came to his conclusion without the data of how often the buses were unsafe and needed to be replaced and how many spare parts are on hand and how long the deliveries took.