Communicating with Empathy

Understanding and applying empathy personally and professionally.

4.57 (14223 reviews)

Udemy

platform

English

language

Leadership

What you will learn

Understanding what it is and how it works

The different types of empathy and when to use them

Empathetic listening

How to make some space and develop self awareness

Why take this course?

Empathy is the core to being human and connecting with others. Without empathy you can’t truly understand what it’s like to be in someone else’s position. As we all change and adapt to our growing world of awareness, empathy takes a front row seat in whatever role you’re in. This course covers the key elements of empathy, why it's important, and how to integrate core empathy elements in your personal and professional life. In this course, we’ll take time to deep dive into four key things around empathy:

understanding what it is and how it works
the different types of empathy and when to use them
empathetic listening, and
how to make some space and develop self awareness

Along the way, each section has examples and exercises to help you understand and apply your learnings along the way. Please keep in mind that empathy is hard and it takes practice and dedication to continuously improve and grow - we all take time to understand, practice and develop over time. I look forward to working through this course with you and providing personal examples that have helped me on my way to understanding and practicing empathy both personally and professionally. I look forward to our journey together.

CPE (Continuing Professional Education)

Learning Objectives

Define empathy and why it is important
Recognize the benefits of empathy
Identify the types of empathy
List the three A’s of empathetic listening
Determine the most effective way to self monitor empathy
Discover how the brain can hijack empathy and how to control it

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Reviews

Chad

October 9, 2023

Production quality is good. But examples are so basic like “getting a watch repaired” and material and solutions are just definitions rather than experience and insights.

SURUTAI

October 2, 2023

Easy to understand and very encourage to practice both Empathy & Sympathy. It's very useful in daily life.

Martha

September 29, 2023

Empathing is very crucial in our everday life as humans.This course has elaborated more on importance of empathy and how to integrate core empathy elements in our personal and professional life.

September 27, 2023

I totally agree. Wish more health care professionals share sympathy to patients, patients' family, so workers and so forth. Then everyone's life will be much brighter and happier. Thank you so much for this lesson. ^^

Sherwin

September 20, 2023

This course made me realize my past mistakes when it comes to listening to others. Not just with my colleagues, but also with my friends and family. I've been in many situation where I don't listen emphatically and now I have a better insight of what might they have felt at that moment. Thank you for this wonderful course and with the help of what I learn here, I'm confident that I can use empathic listening more now and become more aware of the person talking in front of me. Keep it up and continue to produce great course like this.

Not

September 18, 2023

Sympathy is more of a feeling of pity for another. Empathy is our ability to understand how someone feels while sympathy is our relief in not having the same problems. When we relate with empathy, we give the other person space to own their emotions and feelings.

Liz

September 18, 2023

the discussion is good, she is describing how to be present and the difference between sympathy and empathy

Maria

September 15, 2023

This course gives several tips when you need to understand the point of view of someone who has suffered a loss, had a problem, or needed help or advice from you. I think on several occasions I have listened and paid attention to my friends and given them advice, after some time, I contacted them to see how they were doing, if they got to solve their problem,

Leslie

September 15, 2023

The content is very good. The timing on the bullet slides ("what is", "how to"..) is a little fast and does not give the opportunity to process these points.

Monica

September 14, 2023

I like the course material - the teacher's communication style is to talk quickly which I think makes the learning lessons pass too quickly before letting them sink in.

Seema

September 9, 2023

Yes, I could relate to the course material. Often we tend to get very judgemental about other people's actions without understanding what they might be going through.

Oriyomi

September 8, 2023

Have had experience with a irate customer which i have to show empathy by putting the customer in my shoes because we have to provide service.

Issac

September 2, 2023

Feels rushed and heavily scripted. I think the information is good but having a hard time connecting with the material because it doesn’t feel authentic.

Alan

August 23, 2023

I can relate to it- And is providing some good insight to a word that I often use as "being empathic" but not just "EMPATHY"- Its a wider range to look at, and with a clear purpose. yet- you don't have to deep "deep" into this to just "understand" or try.

Emir

August 17, 2023

As I struggle to show empathy and according to Gallup it one of my bottom 3 perks, this course is helping me with examples how to tap into empathy on daily basis.

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