Call Center Training
Call Center Training will lower costs as it can reduce turnover. You will learn the skills to improve productivity and p
4.25 (66 reviews)
162
students
1 hour
content
May 2017
last update
$39.99
regular price
What you will learn
Call Center Basics
Phone Etiquette
Speaking Like a Star
Description
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Content
Let's Get Started
Let's Get Started
The Basics (I)
The Basics (I)
The Basics (II)
The Basics (II)
Phone Etiquette
Phone Etiquette
Tools
Tools
Speaking Like a Star
Speaking Like a Star
Types of Questions
Types of Questions
Benchmarking
Benchmarking
Goal Setting
Goal Setting
Key Steps
Key Steps
Closing
Closing
Let's Wrap This Up
Let's Wrap This Up
Reviews
Erickson
October 20, 2021
Sure, this is a perfect match for my current daily duties. The case studies were perfect examples of what I come across almost on daily basis. It's so helpful and it has impacted me with more skills.
Grant
June 24, 2021
I love the why they break up the sectors and explain each section with detail. It helps me understand more clearly.
Sherri
March 25, 2020
Most of the information was useful and reiterates what we already practice doing. There were only a few slides where all the information would not apply for telemarketing for a resort. This will be useful in training new employees.
Kelly
December 24, 2019
Would be nice to interact with the course - Question answer section.
Not the correct person that should be doing the course - I could not wait for this course to finish.
Christopher
July 25, 2017
great course to let employees watch, im a buisness owner. Being that i live in the philippines and my employees are filipino, the english is a bit hard for them to understand but its still worth having. Also will help prepare my employees for any OZ accounts!!! Brcause it was short sweet and too the point
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1228948
udemy ID
5/25/2017
course created date
11/21/2019
course indexed date
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