Guest Expectations in The Hospitality Property Industry-2023

Hotels-Resorts-Inns-Bed and Breakfasts-Vacation Homes

4.40 (18 reviews)
Udemy
platform
English
language
Management
category
74
students
2 hours
content
Dec 2022
last update
$39.99
regular price

What you will learn

Learn how to compare your property to competitor’s properties

Find out how to become your own guest

How to determine if your hospitality property is accessible

Find out if your restaurant is meeting its potential

How to get endless referrals

How negative reviews can be good for your business

Description

Learn how to step back and analyze your hospitality property objectively.


Opening, developing and operating your hotel, resort, inn, bed and breakfast or vacation home is often a work of dedication and passion, so much so that it is easy to get lost in your surroundings.

In this 10-part tutorial series, I will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.


  • How Does Your Property Compare

  • How to Become Your Own Guest

  • Is Your Hospitality Property Accessible

  • Is Your Restaurant Meeting Its Potential?

  • How to Get Endless Referrals

  • Negative Reviews Are Good For Business

  • How to Prepare For When Guests Return

  • Reopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19.

  • What Will Your Guests Expect Post Lockdown

  • What Is The Future Of The Hospitality Property Industry

This course includes easy-to-follow, step-by-step video tutorials, downloadable audio & PDF files, and any checklists applicable, as well as, a “Guest Expectations in The Hospitality Property Industry” quiz, to ensure you get the most out of these tutorials.

You can view this section as an individual course or watch it as part of the “Your Guide to Owning & Operating a Hospitality Property – Successfully” course.

Do you want to see your property as your guest do? Don’t hesitate.


Sign up now!

Content

How does your Property Compare

How Does Your Property Compare
How to Become Your Own Guest
Is Your Hospitality Property Accessible
Is Your Restaurant Meeting its Potential
How to Get Endless Referrals
Negative Reviews Are Good For Business
What is the Future of the Hospitality Property Industry
In Conclusion
How Do Customers See Your Hospitality Property PDF
How Do Customers See Your Hospitality Property? Quiz

Screenshots

Guest Expectations in The Hospitality Property Industry-2023 - Screenshot_01Guest Expectations in The Hospitality Property Industry-2023 - Screenshot_02Guest Expectations in The Hospitality Property Industry-2023 - Screenshot_03Guest Expectations in The Hospitality Property Industry-2023 - Screenshot_04

Reviews

Rishabh
July 27, 2020
This course is really helpfll to me to understand about hotels and resorts development. Now we can see in our property where the changes required to be done.
Gwendolyn
June 5, 2020
I see all the extra things that some company's would never think about. Although majority of the Hotel and Resort industries already have most of this already in their company. Its good to know what we don't see or hear what guest expects. Just amazing and I need to get that Book..
Taejoon
May 28, 2019
Yes, very informative and clear-sensed approach. I'm specially impressed the last lecture of handling negative feedback. Small complaints, I think one file missing, I can't find "Quality of Service Assessment Checklist".
Maria
November 28, 2017
FINO AD ORA SONO PIù CHE SODDISFATTA....E' MOLTO MOTIVAZIONALE E PROPOSITIVO, CONCISO MA CHIARO. TI DA MOLTI CONSIGLI UTILI SPECIALMENTE PER CHI, COME ME, SI AFFACCIA PER LA PRIMA VOLTA IN QUESTO SETTORE LAVORATIVO!

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Related Topics

456558
udemy ID
3/25/2015
course created date
7/16/2020
course indexed date
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