ITIL 4 Foundation Practice Exams
Mastering ITIL 4: A Comprehensive Preparation Course with 360 Practice Questions & Detailed Explanations
4.50 (4 reviews)
32
students
360 questions
content
Jun 2024
last update
$27.99
regular price
What you will learn
ITIL 4 Service Management Framework: Comprehend key concepts of service economy and management, ITIL's 7 principles, and its 4 service dimensions.
ITIL Service Value System: Understand the SVS, its flexibility for service creation, delivery, improvement, and the significance of the service value chain.
ITIL Practices: Understand key ITIL practices like incident management, problem management, change enablement, and more.
Incident Management: Learn to respond quickly and efficiently to unexpected IT service disruptions.
Service Request Management: Understand how to effectively handle user-initiated service requests.
Service Level Management: Grasp the process of setting distinct, business-focused service level targets.
Service Desk: Comprehend the role and significance of the service desk as the primary contact point for users.
Change Enablement: Learn to enhance IT change success by managing risks and change schedules effectively.
Problem Management: Learn how to minimize incident impacts by managing known errors and potential causes.
Continual Improvement: Understand how to continually update and enhance IT services to meet evolving business demands.
5370098
udemy ID
6/6/2023
course created date
7/2/2023
course indexed date
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