[2021] ISO 20000 Internal Auditor: Exam Simulator

ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. This certification provides the necessary knowledge to perform effective ITMS audits and includes conferences, debates, role play, individual and group exercises so you can begin to understand the ISO 20000 Auditor standard.

Learning Objectives:Training:Certification Exam:1. Learn the overview of ISO/IEC 20000. 2. Identify the schemes available for the certification and qualification. 3. Understand the principles of IT Service Management. 4. Adopt the requirements of an effective ISO 20000 audit.

SMS supports service lifecycle management, including planning, design, transition, delivery and improvement of services that meet agreed requirements and deliver value to customers, users and the organization providing the services.• The adoption of an SMS is a strategic decision for an organization and is conditioned by the organization's objectives, the governing body, other stakeholders in the service life cycle and the need for efficient and resilient services.

Course Elements:

• Exam Simulator of 40 support questions for the certification, in which you can practice with questions similar to the real exam, in each attempt the questions and alternatives are ordered randomly.

The main objective of the exam simulator is for you to validate your knowledge and prepare to take the CertiProf® ISO 20000 Internal Auditor (I20000IA) exam.